Privacy Policy

1. Introduction

Bieng Coffee Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways including:

• Personal Data: Name, email address, phone number when you contact us
• Order Information: Details of products you purchase from us
• Usage Data: Information about how you use our website
• Location Data: If you enable location services

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Improve our website and services
• Send you promotional offers (with your consent)
• Comply with legal obligations

4. WaiterBot and Messaging Services

When you use our WaiterBot service through WhatsApp, Telegram, or Zalo, we may collect:

• Your messaging platform user ID
• Chat history for customer service purposes
• Order details submitted through these platforms

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of your personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@biengcoffee.com
• Phone: +84 395 081 473
• Address: 80A P. Tứ Liên, Tứ Liên, Tây Hồ, Hà Nội, Vietnam